Privacy Policy

Your privacy is of utmost importance to Rossitech Ltd. This Privacy Policy explains how Rossitech.co.uk ("the Site") collects, uses, and protects any information you provide when you use this website. We are committed to ensuring that your privacy is protected.

1. Who We Are

Rossitech Ltd. provides Website-as-a-Service (WaaS) solutions. For the purpose of data protection laws, Rossitech Ltd. is the data controller of your personal data collected through this Site.

2. Information We Collect

We collect personal data from visitors to rossitech.co.uk in the following ways:

• Information you provide to us directly: When you use our contact forms or otherwise communicate with us (e.g., via email addresses provided on the Site), you may provide personal details such as your name, email address, phone number, and any other information you choose to include in your message.
• Usage Data and Tracking Technologies (Microsoft Clarity): We use Microsoft Clarity to understand how visitors interact with our website. Microsoft Clarity collects usage data, which may include information about the pages you visit, the content you view, mouse movements, scrolling, clicks, and other user interactions. It also collects device type, operating system, browser information, referral sources, and IP addresses (which are typically anonymized by Clarity). This data helps us to analyze user behavior, identify areas for improvement, and enhance the overall website experience.

3. How We Use Your Information

We use the information collected from you for the following purposes:

• To respond to your inquiries and requests submitted through our contact forms or direct communications.
• To provide you with information about our Website-as-a-Service solutions if you have requested it.
• To analyze user behavior, understand website usage patterns, and improve the functionality and design of our Site. (Added for Clarity)
• To fulfill any other purpose for which you provide it.

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), our legal bases for processing your personal data are:

• Legitimate Interests: Where processing is necessary for our legitimate interests (e.g., responding to your inquiries, communicating effectively with potential clients, and understanding website usage to improve our services), provided your rights and freedoms are not overridden.
• Performance of a Contract or to take steps at your request prior to entering into a contract: When you contact us to inquire about our services, we process your data to prepare for or enter into a contract with you.
• Consent: In certain situations, we may ask for your explicit consent to process your data for a specific purpose (e.g., for certain non-essential cookies or tracking technologies, if we implement them in the future beyond basic Clarity usage).

5. How We Share Your Information

Rossitech Ltd. does not sell, trade, or otherwise transfer your personally identifiable information to outside parties. We may share your information only with:

• Service Providers: Third-party service providers who perform services on our behalf (e.g., email providers for secure email handling, which your contact form submissions are routed through, and Microsoft Clarity for website analytics and user behavior analysis). These providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

6. Data Retention

We retain personal data collected through the Site only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For information submitted via contact forms, this typically means retaining the communication for as long as necessary to address your query and any follow-up. Data collected via Microsoft Clarity is retained according to Microsoft's data retention policies, typically for a period of up to 12 months, and is used for aggregated analysis. After these periods, data will be securely deleted or anonymized.

7. Your Data Protection Rights (GDPR Rights)

Under GDPR, you have the following rights concerning your personal data:

• The right to be informed: About how your personal data is being used.
• The right of access: To obtain a copy of the personal data we hold about you.
• The right to rectification: To request that inaccurate data be corrected.
• The right to erasure ("right to be forgotten"): To request that your data be deleted in certain circumstances.
• The right to restrict processing: To limit the way we use your data in certain situations.
• The right to data portability: To receive your personal data in a structured, commonly used, and machine-readable format.
• The right to object: To our processing of your data in certain circumstances, including for analytical purposes like Microsoft Clarity. You can often opt-out of Clarity by adjusting your browser's "Do Not Track" settings.
• Rights in relation to automated decision-making and profiling: We do not engage in automated decision-making or profiling on this Site.

To exercise any of these rights, please contact us using the details provided in Section 12.

8. Security of Your Information

We implement appropriate technical and organizational measures designed to protect your personal data from accidental loss, unauthorized access, use, alteration, or disclosure. While no method of transmission over the Internet or electronic storage is 100% secure, we strive to use commercially acceptable means to protect your personal data. Our handling of contact form data via secure email protocols and our use of reputable third-party services like Microsoft Clarity with their own security measures are part of this commitment.

9. Third-Party Links

This Site may contain links to other websites. This Privacy Policy applies only to rossitech.co.uk. If you click on a third-party link, you will be directed to that site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with a revised "Effective Date." We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• By Email: joshua@rossitech.co.uk